This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. SET LIMITS THAT WORK BEST FOR YOUR BUSINESS - BY AMOUNT, TIME, DAY, PRODUCT AND MORE. The current policy limits are displayed. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Select the date you want the payment to be made. To find out if you qualify for a Love's Express Credit card, please fill out the application online or print application and fax to 405-463-3954. Even after we paid their extortion money, WEX kept our account locked. Accepted Payment Types At Love's How do I qualify for Love's Express Credit? Processing statements are intentionally complicated so that they can overcharge you. Thats the receipt this is ridiculous then they freeze your card what kind of HSA does that? To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale. Their final email to me was, yes it sucks but sorry. However, they will continue to take my monthly contribution out of my paycheck. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. See this page to learn how we support our operations. I have been instructed a different way to close the account each time I call. In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners. While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. We may earn revenue if you obtain services from a provider that we recommend. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Ways to Save. Shady company Dont ever deal with them!!! Very incompetent company. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. Vehicle Fueling Information - Wright Express - Kansas More information on those can be found here. If you need more information, you can input your business info here and contact us for assistance. Fleet Cards For Business FAQ | Questions About Gas Cards Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. The new policy will now appear in the Policy Number drop-down, allowing you to select and edit it. Portland, ME USA 04101. Youll need to contact your credit card processor. A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). As a result, standard interchange rates that are the standard of such networks are not applicable. Since thats the lowest rate of the purchasing card categories, thats the goal. These processors offer Quickbooks integration and have low rates. To remove cash from the card, enter a value in the Amount field, then click Remove Cash. As more data is collected and trends identified, he expects losses to decrease even further. Host Merchant Servicesis a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA. I am being told that all is done by email and there is nobody I can talk to over the phone. This way we can show businesses working with Upside that their offers for you are driving more business for them. The most common fleet cards are by Wright Express (Wex) and Voyager. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. Women play an important role at WEX. WEX Fleet cards are to be used only for fuel purchases or roadside services. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. Every vehicle you lease through GSA Fleet has a corresponding WEX card. They are doing this to many other businesses I found out. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! They didnt send or email a notice that amounts were due. Dont use them, spread the word not to use them, I will be posting on every review site. Our card works at a variety of merchants. They lost a very long term customer over this. Check the statement(s) you want to make payments for. Get the latest Health Trends & Insights news in your inbox. Thats where Level 3 enhanced data comes in. On the Card Details screen, set up the info needed for this card, including policy number and card status. Use to praise wex , guess that what happens when you get to big , you forget it was the little people that got you where you are, clearly people making credit decisions are narcissistic sociopaths, never once late on a payment for over 5 years some fagget little bitch lower my credit by almost 10K , you dont give a fuck about your customers just a bunch of greedy whores you all are, How Do I Accept a GSA SmartPay Account? | Smartpay Merchants specifically claim that they only expressed interest in learning about fleet cards over the phone, but they soon found out that they had been signed up for long-term contracts by their telesales agent. We were told that the invoice was correct. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. The delay has caused an increase in magnetic stripe skimmers at these unmanned payment terminals. Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. This type of billing is unethical at the very least. Since Voyager and Wex are not affiliated with the major credit card companies, youll need to set up special applications within compatible equipment. Audit Your Current Statement To Find Its Hidden Fees. Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. Here Are The Processors Who Don't Hide Fees. Both private businesses and the government use fleet cards. Below is a detail of the most common types of fleet cards. * Required Field First Name * Last Name * Business Name * State / Province * I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. How does it work? However, Visa and Mastercard offer their own fleet. Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. On the Policy Management screen, you can edit existing policies or create new policies. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Military veterans possess invaluable leadership skills and business acumen. Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! Complete the remaining fields, including Control Number, Driver ID, and Unit Number. MORE THAN A SECURE WAY TO PAY, WEX FUEL CARDS HELP KEEP EXPENSES UNDER CONTROL. Bonsai Point of Sale They were completely unreasonable to deal with. Looking that way. WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. I called to have the charge removed, they said I had to have the account number to do that. Learn more about our monetization policies here. Thats exactly what I have been doing everything is from Drs because on the receipts it shows I went to Memorial Hermann or I went to Methodist and my Drs appointment. Achieving Commercial Level III is possible when you comply with requirements for that level, which includes providing more information about the fleet card transaction than with a typical consumer transaction. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. Watch this corrupt company and dont use them for your poor employees. Ready for the ultimate credit card processing experience? As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. This has to be huge fraud case. While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. Their email never has any attachment of my cobra benefit but next couple of months create one for their scam proof. This information is captured at the time of the sale. We are former TCheck Customer, used it mostly for paying lumper fees. Fill out this form! Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. Fleet cards differ from commercial credit cards in a few ways. In the Policy Number menu, choose the policy that will receive the prompts. Please please please read reviews and stay away of this company. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Pumacard - Fuel Cards Australia The State Fleet Card (WEX) is presently administered by WEX and is accepted at over 10,500 retail locations throughout California. The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. Accepting P-cards for Payment: More Defined and More Refined Focusing on diversity also means focusing on inclusion. In 4 simple steps, you can unlock great savings on your fuel costs: Register Register for an Esso Card here using your computer, phone or tablet. If you do not currently accept a particular form of payment, contact any financial institution to learn more about establishing a merchant account and maximizing your ability to capture government sales. What youll need to do is work with your processor to provide Level 3 enhanced data when you take a fleet card at your business. If you would like to interview Phillip for your story or podcast, please reach out here. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. Fraudulent? Do NOT use this company if you can avoid it. Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. The company doesnt care and their customer service sucks as they treat you like you are trying to dodge a payment when in fact you are trying to make one my small business will find another fuel card and cancel wex never to return. Murphy USA participates in several programs that offer you discounts on fuel. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. 36 complaints were related to product or service problems, 62 had to do with billing or collection issues, 2 were left regarding an advertising or sales complaint, 4 were issues with a guarantee or warranty, and 3 were filed regarding a delivery issue. However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. The 8 Best Fuel Cards For Truckers In 2023 - Merchant Maverick They claim they need a receipt. Privacy Policy. Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. Who do I contact? These revenues in no way influence our ratings or reviews. Businesses have a significant cost advantage from using a fuel card since companies can not only save on fuel but they can often earn rebates on gas they buy. A new account was opened for our company that we were unaware of because WEX changed their system. Referral Partner Application They are trying to cover up their lies by sending some spam emails as well. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. WEX Fuel Cards | Ford Commercial Solutions If you have your own Wex Inc. complaint to make, please do so in the comments below. And how has this not already generated a class action lawsuit? But within the category of purchasing cards are several different possible rates. No cares when I called to tell them a $75 late fee on a $card fee was atrocious. Agencies can call 1-800-438-9140 to speak with a WEX representative concerning a WEXPay transaction. They didnt migrate that amount over to the new. If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card. Set the Validation type, then click Next. made a mistake ( or is it FRAUD?) The customer shouldnt have to suffer because of their inability to go onto a new system and still do their job. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. by admin / Thursday, 26 July 2018 / Published in Posts. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. The credit info for the selected contract appears below. No way to set up an auto pay. This company is either competent or fraudulent. I think this would be great for our business! In the Add Prompt screen, select the type of prompt you want, then click Next. Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. Where does it work? Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! Enter the limit in the Amount field. WEX, Inc. is ran by idiots. While Mastercards public interchange table makes no mention of fleet cards, tables that arent publicly available and our own experience with the charges both show that Mastercard prices fleet cards according to commercial card rates as well. We never saw or signed a contract or any terms or conditions.We were told that by swiping the card we agreed to the 83% apr. You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. The interchange rates range from 1.85% + 10 cents per transaction to 2.95% + 10 cents per transaction, as seen in the screenshot below. This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. reply and I will get the message. Choose Credit Management from the drop-down menu, then Available Credit from the fly-out menu. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. How can I go about it? This is a fraudulent account. This address will receive confirmation of payment. It would save all of us a LOT of time and money (I am getting paid for sitting on the phone) if someone at Tcheck used that Email and notified us about all of changes. WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. Check out my LINKTREE!https://linktr.ee/hustlewithjulian This video is on the Wex Fleet Gas Card NO PG. It is a shame, I was a client for about 20 years. I never paid a late fee with ExxonMobil for decades because I always paid the Invoice the exact day that I received it. Choose the desired product in the Add Limit window, and click Next. Since covid started and all fees were taken for internally between customers, we were not using it as much as previously, a balance was remaining in the account. Look up and select the card you want to change. Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. Reporting often shows purchases by driver or by vehicle in addition to showing the basics like total transactions, amounts, and more. Right during our most busy time of the year. Wex and Voyager cards can be used at any participating gas station. Get the latest Health Trends & Insights news in your inbox. Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. We also accept certain types of digital payment methods. I have asked for a manager many times but no one has EVER called me back. Getting paid to re-write this page? INACTIVE makes the card unavailable to use. Other Fees Additional card:$8 per card. See Which Processors Offer No Monthly Fees And No Contracts. The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. In business, time is money. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support This is why their CEO gets 9 million per year ! Your email address will not be published. Now since they took over there is not only a sudden $39.00 late fee every month but they had the audacity to charge me a late fee on a cancelled account that had no charges since I cut the cards months ago! PDF Commonly Asked Questions Regarding The WEX Health Card - Participant They have a long history of giving back, engaging with local. I have no choice but to involve my attorney for CEASE and DESIST. The money code information displays at the top of the screen. Check out the links below to access frequently asked questions and video tutorials to make your job easier! Not only is the company looking at fraud, but its empowering its fleet customers to do it themselves too. Description of Complaint: All this because WEX, a company we have never had any dealings with ( and never will!) Accepted Cards | Square Support Center - US What payment methods are accepted? - Upside WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. This allows us to see the company through a different lens or perspective than we normally would. WEX Fleet Universal has opened If the account is already setup, click the Use an existing QuickBooks account radio button then from the drop-down, select the appropriate bank account. We are going through the same situation. I enrolled in 2019/2020 and they enrolled me in 2018/2019 and the garnished my wages after the plan expired and refused to allow me to make a claim or pay me back. Wex gas card approval NO PG! - YouTube WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. NO. They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. Wex Inc. Credit Card Processing 2023: Reviews & Complaints Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). Merchants most commonly describe unexpected incidental fees and high termination fees. Please cancel my account. I will be closing this account as soon as I get my funds. To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. In the case of Wex and Voyager, the key is to find a processor that charges you as close to cost as possible. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. As fleet cards offer customers more robust data to analytics around usage, they may require additional setup for POS equipment to be configured for Level 3 enhanced data in order to accept Wex and Voyager cards. WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. My monthly statements went from $155 to $914! For example, a gallon-per-transaction limit for a type of fuel. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a small business, Im trying to figure out how can I accept WEX cards on the merchant machine. The standard Wex, Inc. We see from Visas table that if you take a fleet card, it will be charged according to purchasing card rates. For Mastercard and Visa, work with a processor who can help you qualify for Level 3 enhanced data rates so that you can actually lower the cost at the wholesale level. This allows us to see the company through a different lens or perspective than we normally would. There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. Ive contacted customer service multiple times and spent long times on chat and hold both times. Taking Fleet Cards - How to Accept Voyager, Wex, and More My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. Which I upload. What if additional documentation is required? Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. If it is not, click the Create a new QuickBooks account radio and enter the bank account name. I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 WEX is complete rip-off. They are nightmare if there is a problem. Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. The benefits are straightforward. How do I enter a fleet card in My Wallet? - Upside I have never gotten a paper receipt ever in the last 10 years. Wex has also received 205 informal reviews to its BBB profile, all but 2 of which are negative. It is accepted at ExxonMobil gas stations or anywhere that Mastercard is accepted. Anyone recommend an attorney? Most often, people choose Report Only, so the drivers name only appears on reports. Data collection offers businesses comprehensive analytics and usage statistics. Our card works at a variety of merchants. WEXs unethical business practices have negatively impacting my credit as well. Wexs primary products are its self-issued fleet cards, which trucking companies and government fleets can provide to drivers to purchase gas and other necessities at gas stations across the country.