splashtop mouse not working splashtop mouse not working

With iOS 13 introducing mouse support, you can control your remote desktop with a mouse when remote connecting from an iPad or iPhone iOS device. @phlyx This is a common problem is being solved. 0 Click the "+" SOS icon or select SOS | Connect to Users Computer from themenu, You will see a Connect to Users Computer dialog where you will enter the 9-digit code that the user gives you (in the steps below). Hi Team, Please help attach logs in your ticket. Benefits of a Multi-Monitor Setup Whether you're using your iPad as a second monitor or outfitting it as a multi-monitor setup, there are a lot . Keep in mind that the only way someone could access your work computer is if 1) they have a user account within your organizations Splashtop account, and 2) the account administrator set their access permission to be able to access your computer. was IRRELEVANT to this specific issue. Complex processes are happening to adjust different screen resolutions between home and at the office and this can cause some visual side effects. Surely everybody knows the cursor disappears when typing but because of that feature, it is almost impossible to search the Internet for a mouse pointer that disappears when youre not typing. Download Adobe Acrobat PDF reader if it isnt already installed on the machine. NOTE : If you are prompted for an administrator password or for confirmation, type the password, or click Continue. thanks for leaving the comment. Also, you can compare Splashtop with the other remote access tools by checking the Splashtop vs. TeamViewer and RemotePC vs. Splashtop articles. You just don't get it. Office 365, SharePoint, Azure, OnePlace Solutions & Life's Other Little Wonders. Geez, you may as well have recommended trying to open Excel without issue. Of course I know that alternatives exist, but NONE of them can answer the specific SPLASHTOP test steps I asked about. To start, press this key combination: CTRL+SHIFT+ESC If this opens Task Manager and that window is NOT flickering: The likely cause is Software Compatibility issue causing Explorer.exe to crash repeatedly. useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to. Brilliant! After they install and run the app, the experience is the same. Look for the "+" SOS icon when you start the app and tap it. If this still doesnt work, try running an older version of the app. console session, and then switch to the RDP session, then Splashtop & RDP In the Mouse properties window, change the Scheme to Windows Black (system scheme). Its possible to use Splashtop and RDP together, but as you I agree, but there was NO value in the suggestion and THAT is what made it irrelevant to the specific Splashtop (not SOS) issue at hand. My thought process was maybe if I locked it on the computer I'm playing on, it would be locked in the same position as the splashtop game. They give you the code and you enter it in your Splashtop App (after clicking the SOS + icon) and that starts the session. Id definitely like to hear of a permanent solution to this as its damn annoying. Therefore, ANY response mentioning a product other than Splashtop is 100% irrelevant. I checked with our team, and here is the initial feedback: Windows only allows a single user login (console or RDP). In the upper right you can access your account information and subscriptions. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) No, Splashtop does not monitor your web traffic while remotely accessing a work computer. Step s required to wake your computer from Sleep or Hibernation mode: On your tablet/phone, launch the Splashtop On-Prem app. Follow the steps below to learn how to enable this remote access permission: Users must execute this locally (AKA physically on the computer/machine or via a 3rd party tool with pre-existing access permission). If so, you may need to enable an HID emulator. If you see Realtek HD Audio Manager, right-click and select Disable. Click Display adapters to expand. Move on!Gregg, For any poor soul who may still be following this thread, the originalSPECIFIC issue with Splashtop has been fixed with their release on 6/21/20 of the Splashtop Streamer 3.4.0.0 version, a product specific to Splashtop and NO other product.The new Splashtop Streamer fixes the SPECIFIC Splashtop issue I noted in my original post and as noted multiple times, it is 100% unrelated to ANY other products suggested or mentioned.Note: items in bold text were highlighted in case someone else has poor reading skills.Gregg, BTW, who is "Denis (LiteManager)" and why is he spicing every post?Gregg, You sound like someone who would go to the doctor complaining of pain in the third finger of your right hand, and when the doctor asks, "Can I amputate your left foot? I do almost all my work over RDP and this was driving me crazy! If any readers can provide advice for Mac please leave a comment! I have a system with me which has dual boot os installed. When you are done, you can close the window to end the session or the remote user can click the Disconnect button on the access app to end the session. It usually happens when I go back to the RDP session from my local computer. Adjust your cursor speed, mouse wheel settings, and scroll line options. Users can even execute this via a remote session while connected with Splashtop. "Cant you just use VNC or something similar?" Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) I decided to let MS install the 22H2 build. The problem right now is while using splashtop, my mouse doesn't lock therefore my mouse goes off screen when I click. Our team's plan is to add the fix in upcoming release of new streamer (agent) targeting in two weeks so there will not be a need for the workaround shortly. If your company has installed software on your work computer such as ActivTrak or SentryPC to track the web pages you visit, software you install, or other activity, then that tracking on your work computer will happen regardless of whether you are sitting in front of it in the office or remoting into it from home. If the display remains blurry/fuzzy, try restarting the remote session. 6. Today I finally had time to google wtf made the cursor disappear. Click Continue to hide the hints and view the remote computer screen. Splashtop wired xdisplay not working is a very common issue for Android OS users. It does not matter if every other vendor on the planet cannot connect to an active RDP session, because I already KNOW that Splashtop CAN do it by design with their Splashtop Streamer. Its very easy and straightforward to operate Splashtop when the devices use the same OS (i.e., Mac to Mac or Windows to Windows) so the steps below will be quick and easy to follow. This also works for the issue of a black box around the mouse pointer in Remote Desktop. Interesting. See all Splashtop remote access and remote support solutions. As you try to remote in using Splashtop into the console session, the RDP will disconnect. With SOS, you can run remote access sessions from your computer (Windows or Mac) or from a mobile device or tablet (iOS or Android). I told them EXACTLY what I was doing and even included an image of the selection choices (see second image above) that shows the choice of active user, with the caveat that "I cannot select the user's session. It frustrated me because I see these types of "answers" all over the place that contribute nothing to the conversation and usually end up in them getting derailed, just like this one. Running remote support sessions from a web browser isnt supported. For those dealing with an error message reading Unable to reach Splashtop servers or Unable to reach Splashtop relay servers, weve provided a step-by-step guide to help you solve this Splashtop not connecting issue. Yes No AM ambercalm Replied on October 4, 2016 Until they are all ticked and working I cant fully remote (as I had done previously) my common experience is I can see the remote but cant click on the screen. If Fixed Windows 10 Remote Desktop mouse issue. (i haven't tried this it is just a blind suggestion), Sure, I could "just use" VNC, or AnyDesk, or TeamViewer, or any of the dozens of other remote support tools, but let me ask you this question. I reinstalled the driver etc. See if you are still experiencing a problem. One of the most frustrating problems with Splashtop is when it only shows a black screen while trying to create a remote session to an unmanned Windows computer. Thanks for the easy fix. Copyright 2023 Splashtop Inc. All rights reserved. Mouse pointer does not change to resize or hyperlink when hovering over edges of windows or URLs etc. Is there a bug report with microsoft we can upvote to get this fixed? Within that window, you can control their computer with your mouse and keyboard just like you were sitting in front of it. No. In my case, I use a VM for work on a personal machine, as I am a contractor and the work VM needs to be on the network and have all the group policy stuff, which like many organisations has its theme logod for corporate satisfaction. As it stands, the only Splashtop plans that offer remote printing access are: Additionally, users can only remotely print documents if their desktop or laptop computer uses one of following operating systems: Its also a good idea to remember that the remote print feature is only available during an active remote session. and was challenged. I will work with our team actively to help resolve if the issue persists. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. Logitech options find the ipad with your. 4. Turn ON the "Show offline computers" option in Settings. Connection Installation Remote Print Blank Screen Screen Display Sound Miscellaneous Diagnostic tool Why? As Chrome Remote Desktop is a Chrome web-based tool, uninstalling and reinstalling Google Chrome can also fix the problem. If, after all that, the app continues to error out, users may have to uninstall and reinstall the Splashtop app. Why the BIG DEAL you made out of it? You will see a screen that looks like this where you enter the users 9-digit code. NinjaRMM remote access services not working (TeamViewer, SplashTop, Self thing) Among possible other issues, NinjaRMM is NOT up and running. During a remote session on the office computer, right-click the desktop; Select Duplicate these displays from the Multiple Displays section. Cookie Notice Its work when I change the guest os one. Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue. Open the Start / Settings menu (click the gear icon in the left column); Navigate as follows: System>Power & Sleep. LOTS of people here use Splashtop. Seem like what you have Some seem to have resolved this by either enabling or disabling mouse trails in Control Panel -> mouse. Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). With Remote Desktop as a published Citrix app, though, its been grating. That would be the only reason I can think of for someone to say that. In Word this was particularly annoying when trying to type and manipulate text. This does work in LogMeIn, TeamViewer and GoToMyPC. Sound Choice to output sound over the remote connection only, on this computer only or both. Keep pressing and holding for up to 10 seconds (until the device turns off). Welcome to the Snap! NO! That is why I posted here, asking for a specific set of steps to be tested USING SPLASHTOP, but you answered "Cant you just use VNC or something similar? someone logs in with RDP remotely, the console session will get logged out, and After a second, your iPad will be screen mirrored onto your computer. This means that when using a mouse while remoting from an iOS device to a computer, you have to use it the same way you would use your fingers to control the screen. Looking into the proxy settings is advised when dealing with Splashtop connection issues on Macs regarding whether its running the business app and connecting to a remote computer, or a technician running the SOS client for remote access. Below is the remote users computer screen shown in an SOS window on the technicians computer screen. Click Start, click Control Panel, and then double-click System. This will automatically shut off the device. Therefore, your recommendation of using ANY other product was 100% wrong because NO other product could test theSPECIFIC issue with Splashtop.Regarding the SPECIFIC example scenario of Exchange/Kerio, you were also wrong for the reasons noted above.For this specific set of circumstances, your reply was WRONG and always will be wrong. Change), You are commenting using your Twitter account. USEFUL" comment is USELESS because you failed to read the scenario correctly. This section will deal with issues like Splashtop dual monitor not working and Splashtop not working when the monitor is turned off, because users cant connect to a remote computer if its not active. Please do keep me posted if the workaround helps. Once the above steps are complete, the black screen issue should be solved. When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. Please enable the "Show Remote Cursor" option to see if the remote mouse cursor is aligned with the local mouse cursor. Go to your Splashtop web consoleto manage your account. Verify that only you and/or others with clearance have permission to remotely access your computers. "Exchange isn't receiving emails" can you use kerio to see if that receives email? The user goes to the web page and downloads and runs the app. Using Kerio is a USELESS suggestion.OMG, It's absolutely AMAZING what READING PROPERLY can do for a person! So, can any other Splashtop users verify that this scenario works? Thanks Gregg. Find out why 20 million people use Splashtop and try it out for yourself today! Alternately if you are already in Trackpad Mode try toggling this off and on again while moving your mouse. Its geared specifically for businesses that wish to provide access to remote computers for IT and help desk support. Grate Job man .because of this I face lot of problem in last 6 month but Today It solve.Thank You So much, Glad it helped, thanks for leaving your comment . If nothing else works, try downloading the certificate (gdroot-g2.crt) from GoDaddy: Turn on Reduce display quality when network is slow: Try utilizing lower resolution for the remote display , Check for network issues by running a ping test on both computers/devices, Open terminal/command prompt and type ping www.google.com -t, Run the test above on both machines (while being connected to Splashtop), and check the results for errors and connection timeouts when disconnects occur, Run speed tests on both of the computers/devices, Once the test is complete, note the networks upload, download, ping, and download speed as high ping times (latency) can trigger lag during remote sessions, Even if the test returns a pass result, ensure non-ssl packets are permitted via port 443, Navigate as follows: System Preferences>Security & Privacy>Privacy, Click on the lock at the bottom of the window to make edits to the Accessibility settings, Click on the lock again to make sure no further edits can be made. unqualified point (you said nothing about "If the problem were to persist" to qualify it), while good-hearted, went without saying. It is so frustrating when it disappears . Your I don't want to post that exact file because I don't know if they want it publicized.Gregg. Splashtop's multi-monitor remote desktop feature allows you to view multiple monitors on one screen while controlling a remote computer. If the session is inactive, remote printing features wont be present on the Splashtop dashboard. connect with Splashtop, you should Not log to the windows login of the Console "Now hopefully you understand why i said 'can you use VNC? Is there a way i can do that please help. The purpose of this function is to prevent other people from accessing the connected host remote computer. Using a Mouse While Remote Accessing a Computer From an iPad with Splashtop. Thanks! Wait for Windows to detect the mouse again once the installation is complete. Some users noticed that a Windows10 update KB4056892 blocks communications with Splashtop. As part of my job I do A LOT of manual editing of large XML config and CSS files directly on servers with Notepad++, and the disappearing cursor has plauged me for over a 2 years now! I posted here because the Splashtop team WAS NOT HELPING because they repeatedly did not read what I had sent to them that CLEARLY STATED the issue was trying to connect to the "Active" session and NOT to the Console session. Create a new remote connection to the Windows machine and start printing. To approach a computer remotely, it must first be set up . Our team reviewed the video. It could not be the computer hardware or any other software problem because the choice to connect to the active RDP session DID NOTHING when clicked in spite of it showing in their software. However, it is not a default/standard feature included with all Splashtop plans. So pleased I found this after trawling through all the idiot didnt read the manual posts on other sites. This is indeed helpful, thank you so much. It's 100% irrelevant to getting the Exchange issue fixed.". Tap pair to disconnect my dual 38-inch and mouse but it's connected, we hooked up. Troubleshooting - Splashtop Business - Support Splashtop Business - Support Troubleshooting Troubleshooting Explore common questions and troubleshooting tips. For example the mouse cursor disappears in Notepad, Word, Excel and other applications. I dont know how many mistakes I made because I couldnt see the (expletive deleted) mouse pointer. THANK YOU! Our team actually found a potential issue that terminal session switching doesn't work for selective Windows 7 machines. this might be the cause for the issue here as you tried to switched to terminal session on WIn7. For future readers, Mark's response that "Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue" was the fix (renaming a specific file). 1) Insert the Windows bootable drive and boot from it. Perhaps Mark from Splashtop may have an answer. "My response frustrated you because you were under the cosh" is incorrect. Click or a mouse, which will open up to visit the house, but if i can