ebay seller doesn t accept returns ebay seller doesn t accept returns

The seller claims the item is not compatible with his mobile device. if (document.context) document.write ("&context=" + escape(document.context)); If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. On our second correspondence the buyer replied, "unfortunately doesn't work for me. Also this makes the process require the buyer send the item back instead of filing a claim. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. ("free returns" or "buyer pays"). However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. 04-18-2022 Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. No returns cannot protect you if you did not describe the item properly, as eBay's buyer protection kicks in. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available. Most sellers don't understand this. From my experience it does deter some buyers from initiating a return request. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . Yes I understand how a snad works. You can choose to add a message to the buyer. It fixes posts like this one more often than it breaks them. am I required to pay for shipping? If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. Select. You have 3 business days to respond to the request and resolve the buyer's issue. Refunds and billing for return shipping costs If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Keep in mind that some returns can remain open for up to 35 business days. Need to report a problem or not sure about the next steps? Select your reason for the return. View basket for details. Proof that the buyer collected the item Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. Tip if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. I waited a week and called eBay to close the request as obviously the buyer is ignoring it and my money is on hold and was told that they would step in and make a decision. Give your rule a name and then select Save and turn on. How to handle a return request as a seller | eBay Sellers are required to deliver the item as it was described in the listing. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. Ebay has never been the best for buyer protection, my advice is make sure you note serials before sending off etc and be prepared to take returns even for BS reasons. Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. We've outlined your response optionsbelow. Returns should be sent with tracked shipping that can be independently validated. You purchased an item from me well aware that I do not accept returns, you then proceed to use this item for approximately 23 days before deciding that it just doesn't work for you and now you want to purchase something else? Extortion is now excusable as long as buyer mails you back anything including a brick. if (document.mmm_fo) document.write ("&mmm_fo=1"); Ebay has a 30 day money back guarantee that is available on most all items sold here. 04-18-2022 Im on the phone with eBay seeing what if any options I have. I agree it is very annoying they waited 23 days but they can claim they exhaustible try it to make it work and did not want to give up too fast. You can also open your Returns dashboard and select View return details from beside the case. The buyer requests a return in their My eBay and you'll be notified by email. Answer (1 of 15): You get a refund. The item in question is an electronic stabilizer with moving parts and motors. How to issue a partial refund after the item is returned. How do people alwats confuse this. No returns sellers can't "refuse" a SNAD. On the next page you'll see the refund amount. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. I was not trying to show how it 'benefit a buyer". There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery Thanks for being honest about this. Read our article on, Need help with return shipping? If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. '&charset='+document.charset : (document.characterSet ? Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. Read our most popular questions and answers about handling return requests from your buyers. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. Who pays for return postage you or the buyer depends on the reason they're returning the item and your return policy. As a no returns seller, I still get the option to accept a SNAD. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. Once you've accepted a return, the buyer should send the item back to you as soon as possible. Just went through it over here: Buyer bought a working Nintendo 64 in a beat up case. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. How to Handle eBay Returns - Zenstores If you offered free shipping, you'll need to refund the buyer the full amount that they paid. When a seller opts to 'not accept returns' it can be a benefit to buyers. See Partial refund guidelines. eBay may step in without the buyer asking, if the seller didn't respond to the return request. As you may already know or will find out after watching this video that it simply doesnt matter. You can either: - accept the return and provide the buyer with a return label. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. See the table below for guidance on issuing a partial refund. eBay may hold the return request open for up to 35 business days after the date the return was accepted. 04-18-2022 On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Read our most popular questions and answers about handling return requests from your buyers. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Attach the label from your desktop or mobile device. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. How to accept a return when the buyer changed their mind about a purchase. Unresolved buyer returns can cause sellers . Tip If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). Answer (1 of 3): Sellers are not required to accept returns. Who is looking out for us ? If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. 2 business days after receiving the returned item. So let me get this straight? You'll also be responsible for covering return shipping costs. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. document.write ("&loc=" + escape(window.location)); Create an account to follow your favorite communities and start taking part in conversations. Big surprise there. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. This can be useful when the buyer isn't completely satisfied with their purchase. Solved: How to go about returning an item when a seller do - The The seller may exclude original shipping costs from the refund. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. If the customer wants to return your item bad enough regardless of the real reason for the return. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to accept their refund request and give them the refund within 2 business days. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. Once in a while I will have serious buyer (Resellers) who will provide a box and FedEx label. Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. The fact is eBay no longer wants small time sellers/flippers, that's a thing of the past. In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. You can also use this option if you want to offer to let them exchange the item. Help for buyers and sellers. What happens if an eBay seller doesn't accept a return? - Quora For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. When the buyer opens a return request we'll notify you by email (to your registered email address) and througheBay Messages- opens in new window or tab. This is a good option for low-value items. To offer a replacement or alternate item: How to give a partial refund when the item is returned in a different condition. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. It may only be used to recoup losses when an item is returned used or damaged. The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. Return an item for a refund | eBay As you may already know or will find out after watching this . I appreciate it. To maintain that trust, we expect all members to treat each other with respect. https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. Read theSeller protections policyto find out how to qualify to issue partial refunds. If we're asked to step in and help, we may ask the buyer to return the item to you. Once you've accepted a return, the buyer should send the item back to you as soon as possible. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. I just sell locally to avoid all shenanigans. Press question mark to learn the rest of the keyboard shortcuts. You are not alone. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. When a buyer opens a return request, the funds related to the sale may be put on hold. See our Condition of returned items policy. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. For more information about buying and selling internationally, please see our policies on International selling and International trading. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. Since they refunded you right away, you aren't required to return the item. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. This is a good option for low-value items. To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. Tip There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. This is a good option for low-value items. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. When a buyer opens a return request the funds related to the sale may be put on hold. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. You can't deduct the original shipping cost from any refund amount. The buyer returned the item used or damaged. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. Fill in the total refund amount (s) and the return reasons. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Here you can discuss returns with other members. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). document.write ('&cb=' + m3_r); However, if you do, you'll be providing a great customer experience and encouraging the buyer to purchase from you in the future. If the buyer is responsible, choose your return address from the dropdown menu. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. I put "no returns" on all my listings simply for those who are unaware of eBay's leanings on the topic. The seller is required to respond and provide a solution to the buyer's issue. For example, you may haveopted to automatically accept return requests. But once . In the wrong place? The seller is required to respond and honor their returns policy. Start a return. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. If the seller (even one with a No Returns policy) demands a return, he does not have to refund until the disputed item is returned, although he may be required to pay for that return. Buyer's expect returns. Enter the amount you wish to offer the buyer. This dragged out the process, caused unnecessary stress and confusion. Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. //]]>-->,