a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. 01-10-2020 As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. I have now switched the 5GHz option off,which immediately sorted the problem. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Trouble connecting? My conclusion, which might well be wrong or oversimplified is that the Smarthub can be considered to be two separate devices, that is, a modem and a router, with a distinct internal WAN interface. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. The router is now displaying hidden ssid. However, I agree with some of the comments. Was quite easy to get the money credited to my account after that : ). Expert Reviews is a registered trade mark. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. 01-10-2020 My router is getting blocked despite following all the advice above and anything I could find online. I have an update to share with you all regarding this issue. It should appear as soon as you connect to the Hub and open a browser. Can you seamlessly switch back and forth between the two modes? My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. I have disabled the bt fon and bt wifi to reduce my home network clutter. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. The BBC is not responsible for the content of external sites. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. Sonos tried to do a workaround but lasted an hour or so. It means I have a redundantSonos Move which is incredibly frustrating. ? Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Do I need a WiFi 6E router to use WiFi 6E products. Can Nigeria's election result be overturned? Yes you can switch back and forth from AP mode to router mode using the RBRs web page. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. If you turn it off, we might think there is something wrong with the line. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. What is the difference between WiFi 6E and WiFi 6? My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . Then, for your static IP block, enter your router's address and subnet mask. Just log in to. Almost instance response. 01-10-2020 Smart hub 2 Hidden SSID I have a new hub. Does anyone know if a Sonos Boost would resolve the issue? BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. ), on all fixed. I've been following this thread ever since I had issues. Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. 9:48 PM. I connected a laptop via ethernet into it. My speed has dropped to 40Mbps on my wifi devices. Ask questions and share tips with other people 24 hours a day. It only fires up when you open a browser. MacBook then doesn't work. Go to My Network. Great. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. Maybe this is a shoal of red herrings! This is found on the back of the router and on the removable card. On your device search for your network and enter your password exactly as shown. Change the /internet part of the address to /routing. Scan the QR code to enter your hubs details automatically. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). It can. The setting is on a page hidden on the home version. Using BT Business Hub or router. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. Broadband speeds If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. How do I use my Smart Hub as a modem only? Connect the cable to the hubs power port, plug it into the wall and switch it on. Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. Please try again in a few minutes. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Download the My BT app to check your bill, test your speeds and activate your internet security products. You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Go to Solution. Connect the cable to the hub's power port, plug it into the wall and switch it on. - edited Any customer who experiences this issue can get in touch with us and we will update their device remotely.". Links to user manuals and other documents for BT Hubs for broadband. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. After raising a complaint with BT I had yet to hear anything from BT. Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. Therefore, we can consider this issue closed. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. Smart Setup is BT's online set-up wizard. So first step is to go to a PC or a mobile device that has a web browser that's usable. Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. 2) ClickWireless. Thanks. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. Guide to the BT Business Smart Hub 2. Everything now works, so again it confirm the issue is with BT. Baldrick1. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. Enter http://192.168.1.254 into the address bar to go to the management page. Can anyone shed any light on this? Ive got a man from BT ringing me during the week so I will report back what happens. Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? BT is offering firmware updates to those affected. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. This means your Hub hasn't yet registered your device as completed. Once you reach the login step, you can select "Start Browsing" in the top right hand corner and this will release you from Smart Setup on the device you're using. Remember your broadband can be activated any time up to midnight, so you may need to try again later. - edited BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Click a dropdown for your model of Hub. - edited How long will it take to get BT Broadband once I've ordered? This brings up a hidden page. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). No problem. I just tried it with an old, Not sure if it was still broadcasting the SSID. No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. Use our hub light guide. Simply connect a 3rd party router to any LAN port on the hub. So the question remaining is does it actually work on a residential Smarthub? Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. Well update this post with any further newsas and when we receive it. You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. This complaint isnt resolved for me. Users . Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. Also, it took a number of days for me to find this thread of communication online. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker.
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