ONWise users may obtain an online cancellation quote through our contract administration platform. Wisecars flagged this review for containing harmful or illegal content.Read more. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. Minimum age requirements on larger cars may also be higher at some locations. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Wisecars Reviews User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. There might be differences based on offers. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. 8 Feb 2023. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. However, this is not true. Wisecars employs limited use of cookies for your safety and does not store any personal data. rj vlemnyt. When picking up the car, every driver must present their licence. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Read Customer Service Reviews of www.wisecars.com - Trustpilot You can also extend the free cancellation time frame by purchasing our Cancellation Protection. The rules that apply to the main driver also apply to any additional drivers. If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. I had rented cars for myself and others through Wisecars many times. Please read the following to know what is included/excluded in our coverage offers. As with any amendments, just scroll down to the bottom of this page and create a support ticket. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. Mi az a Trustindex? We can accept no further responsibility when there is no out-of-hours service available. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Get our top coupon codes directly to your inbox. In such circumstances, we will cancel your booking with no liability whatsoever. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Has anyone renter through Wisecars? - Kauai Forum - Tripadvisor We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Thanks! Alternatively, just sign in or register using your Google or Facebook account. This information must be sent via email and give Wisecars the relevant details of the incident. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com When you rent a car, you will usually need excess coverage. Wisecars Protection Package ensures that you are protected should anything go wrong. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Read Customer Service Reviews of www.wisecars.com - Trustpilot You will receive a full refund if you request the cancellation 48 hours before the pick-up time. 2023 Trustpilot, Inc. All rights reserved. Reply from Wisecars. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. The permit you may need depends on which country youre visitingand how long youre staying. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. Renting a car and want to make sure you know how car rental works? Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com 2023 Wisecars. You can upgrade your car before you start your trip. All rights reserved. We do not delete personal data on the request of a third party. 12 Wisecars Discount Codes, Promo Codes - Mar 2023 They will need to show their drivers license, which they must have held for at least two years. The Car Rental Company must give its consent to repairs and replacements. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. Please note, making a new booking may result in the change of the Car Rental Company. If not, you will need to purchase the cover at the car rental company counter. Please note that all additional drivers must also show a valid driving licence at pick-up. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . I booked a rental car in Germany and had a flight get delayed that was going to make me late. Mr. Mateusz. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . 185. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. CAR RENTAL IMPORTANT INFORMATION - wisecars.com If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. It is entirely up to the Car Rental Company whether they decide to do so or not. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. Only persons listed as drivers on the Car Rental Agreement can drive the car. Wisecars Car Rental Deals | Skyscanner In such circumstances, we will cancel your booking with no liability whatsoever. All rights reserved. Wisecars does not own or operate any Car Rental Companies. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. You may also add additional drivers at the rental counter when you pick up your car. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Wisecars customer support is available 24/7. In peak periods this may not be achievable. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). You will receive a full refund if you request the cancellation 48 hours before the pick-up time. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. Wisecars (collectively we, our, and us) is an international vehicle rental broker. I reached out to Wisecars, who were really understanding of the issues I encountered. Wisecars does not take responsibility for partners response times. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. All bookings include free cancellation up to 48 hours before the pick up time. Please keep in mind that inclusions may differ between car rental companies. You can also find this information on the confirmation voucher. Due to this protection, it cannot be read by any third party. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. Wisecars is an online vehicle rental broker. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. In peak periods this may not be achievable. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. In all these cases, you will receive no refund of the money you have paid. Excellent! The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. However, please keep in mind that any changes that you make to your booking will probably change the rental price. The use of our website signifies your acceptance of these Terms of Service. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Verification can help ensure real people write reviews about real companies. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Access to and use of these images is restricted by terms and conditions of a separate license agreement. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. We use dedicated people and clever technology to safeguard our platform. If you require additional drivers, please include them in your booking request. If additional information is required, the process may be extended for another 28 calendar days. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. You have a guaranteed booking with us and with one of our trusted premium suppliers. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. What's Wisecars' cancellation policy? www.wisecars.com. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. If additional information is required, the process may be extended for another 28 calendar days. What's Wisecars' cancellation policy? Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in.