I read all the negative reviews here and I agree If you would like further clarification about your renewal, have any specific billing or payment concerns please email me directly at michelle.spire@regus.com with your account details and Ill ensure a member of the team contacts you. 2.3.2. They added an extra 1000 on top of their usual restoration services for an office that had normal wear and tear for 2 years use. I have been charged for restoration fees even though the office was not restored at the time of my move in. No customer service, no support, hang up phonecalls,, no email reaction You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). You need to enter CC details for Dragonpass, but not necessarily MyRegus. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. Its a very common part of a business when providing goods or services to customers and then not receiving payment. Your email address will not be published. You can only revoke a membership attached to an active class. Any that you do not require can be opted out through your online account. THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! Horrible Customer Service and Billing Practices! Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. Regardless of the reason, I understand how frustrating it can be, and apologize if we did not provide the level of service that you expect and deserve from Spaces. I have offered all kinds of mitigation but in all that time no one has come back with a firm proposal. AvenueLatrobe DE 5645(608) 23465-5645, To,Aaron Hawkins45555 Nunc. You have a business to run and our objective is to partner with you to help you grow even further. A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. You can change your membership when its time to renew - just let us know. Setting up an automated payment is straight forward and can be done through the online portal. Sometimes they don't see my payments and kick me out of the system. Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. They will ignore your requests and continue to bill you. I have a Regus lease and have been trying to cancel the agreement Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Hi Andrew, Im sorry you felt the need to escalate this. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. This company hates its customers, and treats them with destain. Once a class has ended, no changes can be made . Or you can upgrade at any time. How many days access a month do I get with my membership? Its an automated process. The complaint has been investigated and resolved to the customer's satisfaction. They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. From,Hedy GreeneAp. Prior to any renewal, our customers receive courtesy email reminders. To be Fair, in terms of facilities i would rate regus 9/10 despite its high price. . Its clear from reading your comments that the main reason for your review is that of your agreement. It should also state the reason behind why you want to cancel the membership. It then states that you must provide this written notice at least three months before that end date. This is a very unprofessional way of handling the situation as this concerns health and safety. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. This will ensure the agreement ends at the end of the agreed term and will not renew further. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Otherwise why would so many victims protest about this company? Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Most, if not all, companies have an internal collections department or utilize a third party. The prices for lounges vary, starting from $14 USD in many Chinese cities to $35 USD in Singapore and Seoul, $40 USD in Dubai and LA, right up to a ridiculous $85 USD in Doha. On processing the end of the agreement in 55 E. Monroe, it triggered an automatic email but the team is currently setting you up in a new centre and our local team-lead will be in touch with you shortly. Hard revenue focused. Regus sold me a month-to-month office lease, but then when I cancelled before the end of 1-month, tried to extend my lease by an additional 1.5 months, and also refused to refund my deposit. Event rooms, boardrooms, training rooms, and more. Kind regards, If so I might cancel my Regus ASAP as to not forget. Hi, is anyone aware if this is still valid and if any issues occurred? We hold a pre-authorisation charge of GBP14.75 on all new registrations. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. I have been renting an office space at Regus in Kings Hill for over 12m now. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Who has the free mental bandwidth to keep track? Questions and answers about starting, owning, and growing a small business only. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. Regus membership gives you access to workspace in thousands of locations around the world. Now, I am writing less than five weeks after signing the agreement and would consider myself a committed enemy of this company. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Regus flagged this review for containing harmful or illegal content.Read more. ive been trying to get my money back ever since. I will be taking legal action if this is not returned within 28 days (31/03/2023). Your language and other settings can be amended through your online account i. E., myregus.com. Assistant Global Customer Service at Regus. They charge an excessive retainer fee. Once your agreement with us has been renewed, well confirm it via email. Global Customer Service at Regus. Mailforwarding, Hi Martin, The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. They got lots of 1) hidden fees and 2) extend the contract without your knowledge permission. It's rare that anyone would want to cancel their Member Benefits, but it's very easy to do; you can cancel in 4 easy steps. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. Best, Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. And, as I am moving to another state, it won't be possible for me to continue with the same. Yes, we do get it back, however for a small business this is substantial amount. I understand that youre disappointed. Our dedicated teams work hard to help all customers but I can also help you have this resolved. 2. If your home club is open, your best source of billing or membership information is to contact them directly . I look forward to receiving more information from you. Also, DragonPass retains access to Plaza Premium lounges globally, which were removed from the Priority Pass lounge portfolio from mid-2021. Along with information such as your chosen location, both the agreement length and start date are clearly stated on your purchase confirmation; you didnt raise any concerns when you received this. Wow, Hi Jane, Guide to the DragonPass lounge membership program. Yes. how to cancel regus membership/account? : r/smallbusiness - reddit This is for your convenience and in order to avoid any unwanted interruptions in service. We also expect DragonPass members will be able to access the new Aspire Lounges located in Perth, as well as later in Sydney, Melbourne and Brisbane. Imagine that sometime in 2022, the stars have aligned and youre flying back from Singapore in a travel bubble. Where appropriate, well also take steps to prevent the situation from happening again. So I had the opposite problem. In April of 2021, I tried to set up a virtual office with Regus. This is the first time I am ever writing a negative review for any company in my life. Kind regards, I am surprised that youre now challenging this known process. I would not recommend thia company. Kind regards, No refund/credit if less than 5 days. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. Global Customer Service at Regus, **BEWARE OF MANY HIDDEN CHARGES ON YOUR INVOICES! You can reach out to them by raising a query via the online account (help section). She advised me to consult the Agreement, which I did. {Address} If you're after a traditional lounge membership post-COVID, then DragonPass has three options: Classic: US$99/year, includes 1 visit, then US$31pp (A$42) thereafter. Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) Michelle Spire Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. Professional rooms for your next training session, interview, or pitch, wherever you need it. Michelle Spire I would love the opportunity to help further but havent been able to identify your account. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. The center itself have no problem and sales are nice before you join. I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. [Resolved] Regus Review: Termination of membership agreement You don't need enemies if you have Regus, they will threaten you "suspend services at the drop of a hat. Access our extensive global network of business lounges, coworking areas, or office spaces. Hi Jody, As a result, your current term will end on 31st December 2022. If you don't reply to that email you get locked into a contract. 0 We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. Try ipostal1. You're going to be billed for an entire year. For a company as big as Regus to not have a complaints procedure this is appalling. Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. I hope youll continue to serve more and more people and make their life happy and prosperous. Company Name: Carrie Jaffe or Accurate Assessments of San Diego Using Solstice Conference to link video call to the equipment in a meeting room. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. We have never had a late payment in the 7 years we have been there, which accounts for nothing. We call this the "Veeto Demand" period. We have a team of specialists available 24/7 to help you find the best solution for your business. I found someone. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. Thank you for setting up this process for me. How did you work around that? What steps can we take to get out of this contract and prevent them from suing us for the rental? I refused to pay for a service that their system just added to my account until this issue was resolved. The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. Required fields are marked *. I await their reply. When you take the position that you are legally entitled to terminate your Regus contract--which, for example, is what you do when you hire Veeto to handle your Regus case--there's no need to hang on to your Regus office for any longer than it is useful to you. Hi Frank, Im sorry that you feel this way. Sandra Melody Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? So, I don't think there won't be an issue with it. We have sadly been with Regus since 2013. Access thousands of business lounges across the world simply turn up and get to work. Lorraine Brule Youll be billed each month. Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. If you refuse to pay their bogus invoices they will send you to collections. And again, there is simply no legitimate reason for this. Regus Won't Let Me Cancel | FairShake Complaints Library Transparency is very important to us, and all services can be opted in/out through your online account. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. Are there other similar companies to regus that are less expensive or better? Not only they refuse to return my deposits they also threaten me with lawsuit Not most people, I bet. Can I use a business lounge if I have a coworking or a private office booking on the same day? *T&Cs apply. Remember that I need to escalate this and if I escalate this it will not be approved.". Account Number: [protected] If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Were clear about this from day one. I replied and explained that these terms were written in an intentionally deceptive and unclear way. Unfortunately not. We have tried to explain how our agreements work. That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. Thank you, Why? Regus May Let You Out of Your Contract If You Have Miss Youre able to bring one guest per visit. If it has been longer than 30 days, please get in touch so we can investigate further. There are only a few participating lounges in Australia, and many are closed temporarily. In the next paragraph, you should ask the authority for confirmation of cancellation. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. How To Write a Cancellation Letter for Membership? I am sorry if you feel this way. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. 3 Things to Do When Terminating a Regus Contract - Regu Regus received the letter and allowed me to cancel my agreement with them! Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Connecting your device to a video conferencing-enabled meeting room. If travelling as a couple do we need 2 memberships? How to Cancel Amazon Prime: 15 Steps (with Pictures) - wikiHow You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. In the next paragraph, you should ask the authority for confirmation of cancellation. However, we have confirmed your virtual office agreement and initial payments via the purchase confirmation and payment notification emails. I have included section 2.4 here because what seems to me to be an absurd possibility for Hannah given the blow 3 described above. Transparency is key to us, and we work hard to ensure we provide our customers full clarity on everything that we do. First month - $650 Just drop in to a location of your choice whenever you need a place to work. What actually are you reasons? However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? Im sorry if you felt the need to escalate this. Its an automated process. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Upon receiving your comments, I immediately checked with your centre manager and they confirmed that they have contacted you with a resolution. A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. You would have agreed to this by confirming you had read and agreed to the terms and conditions before your account started. Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. For example, if someone rents $500 a month, that`s $1,500 more, or 25% more when the person was probably budgeting for office space. For a company as big as Regus to not have a complaints procedure this is appalling. Since you have not made the payment for these invoices, you are being charged late payment fees and your account was handed over to our debt collection team. Melaleuca: The Wellness Company If you had paid the remaining contract value in full, as you state, your account would not have been sent to a debt collection agency so I would love the opportunity to investigate further but havent been able to identify your account. avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. We appreciate your business. Also they thretaten u with debt collector and give all ur personal data for them. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). Looking forward to getting your confirmation receipt. For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. Note- they are similar to Spirit Airlines. They will email you a confirmation of termination and then charge you again.