It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. Birth certificates show that you were born. By the way, I notice you have four Neutrals in six months (which I think is a lot). As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. When Customer Support decides a case in your favor, well send your refund to the PayPal email address you used to purchase the item. What happens if the buyer refuses to pay for return shipping? There is a reason why thousands of honest, experienced long-time sellers are leaving ebay and selling on other platforms. Jen in Indiana. SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS, I Re: SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS Re: final value fee includes charge on sales tax! To say that you lost all creditability (credibility) is way overly simplistic and a frankly unbelievable statement!!!! Otherwise, register and sign in. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Here's how to add the tracking information to your return if you're using your own return shipping label: Go to the return request in Purchase History . 3 Send it back For most returns, you can simply print a return postage label, pack the item and send it. ~Sandy 0 Kudos Login to Reply or Kudo Options You can return the item if the seller accepts returns, but as it's no longer in the exact same condition as when you received it, some sellers might provide a partial refund to account for the loss in the item's value. If we are required to give them a refund by sending them a prepaid label will the label cost us $4.99 or what we paid for the original label. I learned that the Syandard from EBAY is for the Buyer to pay the shipping charge to return it. For items that have a total cost of $750 or more, signature confirmation is required. When I received the item back it was in all sorts of rough shape. The stilts were a pretty great find! Ask the buyer to use a label you sent along with the item. Before you toss the item in the trash, have you considered phoning the seller and asking whether they'd refund on the basis of a photo, explaining the high cost of tracked shipping to return it? These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. Well I have changed my listing to reflect that I will split the cost of the returned damaged item. There are several ways you can send an item back to the seller. Saiba mais sobre a Autenticidade garantida do eBay. When the seller accepts your return, you'll receive an email to your Messages with the subject "Send the item back". If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. How Late Does FedEx Deliver Packages, and How Do You Get a Refund? It doesn't matter whether you bought a package for an incarcerated loved one, expected an insured mail delivery, or made a purchase to redeem a gift card but still have a few bucks left on itwe'll help you make the most of the situation. And there not even any hassle. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. . Make sure to follow our, If you use an eBay return label, tracking details are automatically uploaded, For non-eBay labels, the seller may have added the number for you. INAD returns are paid for by the seller. To request a return, select the item you want to send back from your recent purchases above, or use the button below. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. If you select Other, enter the carrier name. Para manter essa confiana, esperamos que todos os usurios se tratem com respeito. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. I was indeed shocked that in was the first call this was resolved. 05-11-2014 We may ask you to accept a billing agreement to authorize payment for these kinds of charges. Return an item with alternative shipping arrangements. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Jump into our 5-day e-mail intro course to see if this could be something for you. It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. It depends on the reason for the return. Best Tips on Getting Compensated for an eBay Item Damaged in Shipping. This is a tough one, and I feel for you! and a fun one too. Otherwise not as described on arrival. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. Free shipping for many products! Why would you risk having your seller rating dinged over a $4 item? And if it does happen (this is the first one for us in years! As others have said, why have the customer pay (dearly) to return a useless item? If youprefer, you can provide the buyer with another method of returning the item. If you want return shipping to be insured, see our section on alternative return shipping options. I dont think they really read this post. Any reputable online retail store will accept the return of damaged items or items sent in error and will reimburse the return shipping cost. ), Os produtos selados a vcuo devem permanecer assim, O selo de fbrica no pode estar rompido/aberto. Of if a situation arose where it needed to be returned to me, I would send them the postage. Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. With eBay, it's left to theseller's good graces to reimburse the buyer or a lengthy, and often antagonistic, negotiation is required between the two. eBay Money Back Guarantee covers most transactions on eBay. Why would the buyer be liable for return shipping if damaged by the carrier? What Sold On eBay!My eBay Store: https://www.ebay.com/str/joysnewtoyouOther eBay Selling Tip Videos:How . What happens if the item is lost while it's being returned? You can save time and money by printing shipping labels for your sold items on eBay. Send you a message The seller may ask you for some more details about your return request. You can also start a return request from your Purchases in My eBay. eBay is no different. Heres how to send your own label from the View return details section: Shipping labels for international returns. you misused the product or service in a way that contributed to the problem. We recommend using a tracked service for return shipping. Copyright 1995-2023 eBay Inc. All Rights Reserved. I responded, telling her that the item was insured and that I will file a claim, but that she might also want to do the same on her end ~ she was not happy about the . 13 min article; Return postage for buyers. I sent an item back to the seller, but it got damaged at some point in the shipping process. Do You Charge Return Shipping on Damaged Items? If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Enter reasons for returning the order. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. If you're responsible for the return postage costs, you'll see the price of return postage, and be able to purchase your label. All you need is an email address. Since it is already broken -- and I presume unusable/ unsaleable-- would it be any cheaper to flatten the box to make your return package less bulky? Se o item devolvido estiver usado, danificado ou com peas ausentes, ou se for danificado durante o transporte por no ter sido embalado corretamente, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. Select the shipping carrier from the dropdown list. Gerenciando devolues, itens perdidos e reembolsos para vendedores, Polticas sobre comportamento de usurios, Viso geral da poltica de condio de devolues, No usado, inalterado, sem danos ou sinais de uso fora do estado do item anunciado ou como foi recebido, Todas as peas e acessrios devem estar intactos, Deve ser devolvido na embalagem original do produto: caixas, UPCs, bolsas ou itens usados para embalar e proteger o item, necessrio incluir todos os itens pertencentes embalagem original, como cabos, fios, controles remotos, manuais, cartes de garantia e descontos, presentes ou itens de bnus, Os itens devem conter etiquetas originais, rtulos e/ou materiais que acompanham o produto original, Inclua todos os certificados de autenticidade, graduao ou avaliao fornecidos, Os itens no devem ser removidos da embalagem selada, Deve ter qualquer combustvel ou lquido drenado, Se estiver montado, o item dever ser desmontado antes da devoluo, Os itens no podem parecer lavados ou usados, Os itens devem conter as etiquetas originais, O protetor higinico no pode ser removido de peas ntimas, O item no pode ser alterado de nenhuma forma, O item no pode estar manchado (de sujeira, maquiagem, alimento etc. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. If the seller receives payment but has not shipped the item, then there is no return shipping cost. At your discretion, you could offer (on a case by case basis) to pay for half the shipping. You can also find more information in our full article below. Returns will not be accepted without prior authorization. Can I refuse to give a refund on eBay? Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. (Valid reason for a return, and I thought it worked when I sent it out). Many eBay sellers accept returns if you've changed your mind. And I cant recall a time that we have lost money on an item and a case. I would love to hear from others that have been on both sides of a case such as mine. An honest , ethical seller will refund return shipping on a defective item. Unfortunately some people do try to scam the system and send back their damaged items, but if the item is returned to you in a different condition then you sent it, you dont have to worry. If youre a reseller in 2023, you can find deals on items in many places. This buyer says the item is ruined because we folded the cardboard backing of the item. We agree over the years that eBay has favored the buyer, but the past few times we have dealt with them they have been easier to favor us. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. eBay is taking action to protect sellers for shipments to and from British Columbia. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback . If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. I grew up in Central Florida and have lived here my whole life. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. Thanks for all you do. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. Since we are in Canada they figured they could rip us off by sending a broken item that would cost more to ship back tracked that the item itself. Choose the label you want to send to your buyer. Weve stated many times throughout our blog that we usually call 2-3 times before we get something resolved. The seller keep the sale price but their funds may be on hold for a week. All Rights Reserved. You're also responsible for any return shipping you promise to pay in your return policy. I first offered a suggestion of a simple repair that would bring it back to original condition but bottom line I would give a full refund. Does someone pulling a switch on you or having an eBay item returned damaged make you nervous to sell on eBay? You would have done a greater service to your followers if you had taught them how to deal with a problematic return in a professional way. FREE Shipping. Choose Print label. Select Mark as sent. If you aren't satisfied with the service you've received or an item you've purchased, all you need to do is fire up your DoNotPay app. FedEx Lost Package ClaimFiling Claims Has Never Been Easier, Learn How To File a UPS Lost Package Claim Easily, DoNotPay Can Help You File a Claim for an Amazon Late Delivery Smoothly, Learn How To File a USPS Lost Package Claim Efficiently.